Return Policy
Return Policy & FAQs
Shopping online is awesome – until you buy something you don’t want and it’s time to get it returned. But now returns and exchanges are easy too! We offer easy returns and exchanges for up to 100-days from your purchase! Just make sure to hold onto your original packaging until you know it’s the right product for you!
14 Day Hassle-Free Returns
If your item was ordered within 14 days, you can receive a full refund. Otherwise, you will receive store credit.
100 Day Returns
We accept returns of items for store credit that are like-new and in original packaging that have been ordered within 100 days.
1-2 Weeks to Process
From start to finish-line, please give your refund 7-14 days to find its way back to you.
Shipping Damage
Did your items arrive damaged?! No need to return your whole bike, just shoot us an email to qucainan@outlook.com with your PF order number and picture of the damaged parts and we can get those new parts all sent out for you. If professional installation of replacement parts is required, please send us the receipt from the shop and we can reimburse you for the cost to your original form of payment used on the order.
Packaging
You're responsible for repackaging any items received such that they arrive in the same condition they're received.